Participatory Technology Gap Assessment for Smart Mobility: Evidence from Six Pilot Territories

 

Prof. Dr. Marijana Petrović
University of Belgrade-Faculty of Transport and Traffic Engineering (full professor),
Innovation Center of the Faculty of Mechanical Engineering (senior researcher),
Belgrade, Serbia

  

Abstract: The deployment of Intelligent Transport Systems (ITS) is essential for advancing smart and sustainable urban mobility, yet many cities face challenges in aligning technological readiness with planning capacity and societal needs. This paper presents a participatory methodology for technology gap assessment, developed and applied within six pilot territories in the Adriatic-Ionian region. The approach is based on a Gap Analysis Tool that evaluates maturity across five domains: technical readiness, interoperability, scalability, sustainability impact, and user acceptance. Conducted with local Stakeholder Working Groups, the assessment implies strengths in data-driven services and real-time passenger information, while revealing persistent gaps in advanced solutions in traffic management, integrated fare systems, and user engagement. The study illustrates how participatory approaches can guide evidence-based mobility transitions...